Security Policy

What do we do?

InboxPro provides robust tools and analytics to enhance users’ outbound, electronic communications via Gmail and Google Inbox. Features include: analytics regarding open and click-through rates of recipients, automated calendar scheduling from within an email, and easy-to-use email templates.

Why do we need permission to access your Google account?

When a user installs the InboxPro Chrome extension, we create a InboxPro account for the user and link it with the user’s Google account. We ask the user for permission to connect to his or her Google account and authenticate that connection via Google Apps OAuth. This means that each users’ InboxPro account has the same industry-leading login security as their Google account. Users can add 2-factor authentication via Google if they choose.

InboxPro requests access to the following Google information so that our features can work:

  • Read, send, delete, and manage your email InboxPro requests these permissions so we can provide you with features like open, click, and reply tracking, send later, and calendar scheduling within an email.
  • Manage your basic mail settings InboxPro needs access to your mail settings so we can honor your existing preferences, including undo send, email aliases, and your email signature.
  • See, edit, download, and permanently delete your contacts When you email new people, InboxPro will save them in Google Contacts so they’ll show up in the ‘to’ field the next time you email them.
  • See, edit, share, and permanently delete all the calendars you can access using Google Calendar InboxPro enables you to quickly set up meetings via email by offering times when you’re available; after your recipients choose a time, we schedule the meeting on your Google calendar. If they cancel a meeting, we’ll remove the meeting for you.

What information do we collect?

The integration with Google provides InboxPro with access to, for instance, a Google user’s email, calendar, and contacts, as described above. However, InboxPro only collects the user’s name and email address. For users on the latest version of InboxPro, email content is not stored on our servers regardless of a message being in a draft or sent state. For users on legacy versions of the product, while a user is writing an email, the content of the draft email message is temporarily stored on our servers. Once the message is sent, we transfer the content back to the user’s Gmail account where it is stored on Google’s servers. In addition, when a user sends an email, the recipient’s email address and IP address are stored on our servers, to provide the user with tracking and analytics.

How do we collect the information?

When a user installs the InboxPro Chrome extension, we create a InboxPro account for the user and link it with the user’s Google account. To accomplish this, we ask the user for consent to connect to his or her Google account and authenticate that connection via Google Apps OAuth. This is a two-step process. In the first step, InboxPro notifies the user that use of the InboxPro products are subject to the terms of the InboxPro Terms of Service and Privacy Policy, each of which describes how we process a user’s data. The user must then click “Activate InboxPro” to proceed to the second step. In the second step, Google Apps provides notice of the types of information that will be accessible by InboxPro and the scope of the authorization the user is giving to Google and to InboxPro to enable the connection, and the user must click “Allow” to proceed with using the InboxPro product.

How is user data protected?

InboxPro protects user data throughout the data flows of the InboxPro product, from account creation and integration through Google’s OAuth service, to encryption of data in transit to InboxPro servers (using browser-based TLS) and encryption of that data at rest (using AES-256), to a variety of administrative, physical, and technical safeguards designed to create a secure environment for our customers’ data. As a result, the InboxPro product can be implemented within a HIPAA-compliant environment.

We work with industry-leading cloud PaaS and IaaS providers. All InboxPro applications run in a virtual private cloud (VPC) hosted by AWS, including failover and backup instances. User data transferred to InboxPro is hosted by our cloud-based database provider, Mongo, which also store and process the data using industry standard infrastructure. These infrastructure providers maintain industry-standard security certifications, including ISO 27001, ISO 27017, ISO 27018, SOC 1, SOC 2, SOC 3 and PCI DSS Level 1.

What compliance initiatives do we undertake?

InboxPro has created a robust security program designed to meet the requirements of a ‘business associate’ under HIPAA, including implementation of each of the implementation specifications which underlie the administrative, physical, and technical safeguards required under the Security Rule. In addition, InboxPro has implemented a comprehensive internal security policy and program to regularly review and assess the adequacy of controls we have in place.

InboxPro also certifies its adherence to the EU – US and Swiss – US Privacy Shield frameworks in order to provide an adequate basis for the transfer of personal data from the EU and Switzerland to our US-based servers.

How can I report a vulnerability or security issue?

Please send all issues to